Avani Palazzo Moscova Milan Hotel -Previously NH Palazzo Moscova-

My partner and I had never been to Milan so we didn’t know where to stay. When we came across the Avani on Booking.com I was hesitant because I usually only stay at places with a 8.5-9+ star rating. We wanted to be close to Brera and we were only supposed to stay one night so we said why not. We were arriving to Milan in the morning from Palermo and the check in wasn’t until later in the afternoon. We emailed to see if an early check in was possible and they responded we could check in immediately— this was music to our ears. When we arrived, they upgraded us free of charge (we think it was a slower business time so they had the means— which they didn’t have to do, very grateful). Check in was easy and fast, the staff was very friendly. Walking into the Jr Suite was amazing after a long week of travel. That night I became sick unexpectedly. Not knowing what the Italian medicine equivalent would be to the normal American care, my partner ask the front desk for advisement. The front desk associate was kind enough to write out a list of things that help him when he has similar symptoms and pointed my boyfriend in the direction of a 24 hour pharmacy (it’s important to note you cannot buy medicine at grocery stores or tobacco shops/liquor stores, only pharmacies). While we were only supposed to stay at this hotel for one night, we asked to stay another night because I was so sick. Not knowing whether or not the fee would increase or they would need to move us since the room they gave us wasn’t technically ours to begin with— when the staff found out, we would like to extend, they were more than accommodating. They let us keep the same room at the same rate we originally booked at.  Waking up on the day of our check out, we were looking for a place to store our luggage so we didn’t need to lug around our belongings before our train in the afternoon.

The place is pretty great, Facilities are very nice. Everything's looks clean The room was comfortable. The staff is a must, helpful, really nice, and always welcomes you smiling. I enjoyed the spa included in the stay, especially after a long day visiting and walking across the city. Breakfast was really good too and large choice Delicious scrambled eggs 😀

Amazing staff, very prompt answer to requests, very pleasant room.

great restaurant downstairs and the help were very helpful and nice. The jr suite was perfect for my son and I it was almost like 2 bedrooms in one.

The hotel is well appointed, the staff were very helpful and friendly and the room was lovely. We received an upgrade to a suite which was a nice touch.